Reception and Employee Experience Specialist

Job highlights
Identified by Google from the original job post
Qualifications
2+ years of experience in a customer-focused environment
A warm, welcoming personality with strong interpersonal skills to build relationships with employees and visitors
Highly detail-oriented with the ability to manage multiple tasks in a fast-paced environment
A passion for design, ideally experience with graphic design or related coursework
Excellent writing and verbal communication abilities to convey ideas clearly and effectively
Willingness to assist in ad hoc projects and collaborate with team members to enhance employe experiences
Ability to handle time-sensitive and confidential information with professionalism and discretion
Proficiency in Microsoft Office Suite, including Word and Excel
Responsibilities
In this role, you will serve as our #1 ambassador, welcoming visitors and candidates while enhancing our workplace culture through thoughtful design and engagement initiatives
Greet and direct visitors, answer inquiries, arrange transportation, guides guests within Susquehanna, and assist with luggage storage as needed
Collaborate with employees to gather feedback on services and design initiatives
Contribute to idea generation for enhancing workplace experiences
Assist with the design and production of business cards, recruiting materials, digital displays, and other visual communications
Answer phones, manage emails, conduct office tours, and provide general administrative assistance
Work closely with Marketing, Recruiting, Executive Assistants, and Building Support Services
Provide back-up support for Travel Services during high-volume period or staff absences
Standard working hours are 8:30am – 5:30pm
Job description
Overview

We are seeking a dynamic Front Desk Receptionist/Employee Experience Coordinator to join our collaborative team at Susquehanna. In this role, you will serve as our #1 ambassador, welcoming visitors and candidates while enhancing our workplace culture through thoughtful design and engagement initiatives.

In this role you will:
• Greet and direct visitors, answer inquiries, arrange transportation, guides guests within Susquehanna, and assist with luggage storage as needed
• Collaborate with employees to gather feedback on services and design initiatives
• Contribute to idea generation for enhancing workplace experiences
• Assist with the design and production of business cards, recruiting materials, digital displays, and other visual communications
• Answer phones, manage emails, conduct office tours, and provide general administrative assistance
• Work closely with Marketing, Recruiting, Executive Assistants, and Building Support Services
• Provide back-up support for Travel Services during high-volume period or staff absences
• Standard working hours are 8:30am – 5:30pm

What we're looking for
• 2+ years of experience in a customer-focused environment
• A warm, welcoming personality with strong interpersonal skills to build relationships with employees and visitors
• Highly detail-oriented with the ability to manage multiple tasks in a fast-paced environment
• A passion for design, ideally experience with graphic design or related coursework
• Excellent writing and verbal communication abilities to convey ideas clearly and effectively
• Willingness to assist in ad hoc projects and collaborate with team members to enhance employe experiences
• Ability to handle time-sensitive and confidential information with professionalism and discretion
• Proficiency in Microsoft Office Suite, including Word and Excel