Reception and Hospitality Team Leader

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Hospitality

Front desk

Communication skills

Do you have experience in Hospitality?
Languages

English
 
Job details
Here’s how the job details align with your profile.
Pay

£35,000 a year
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
London
 
Benefits
Pulled from the full job description
Discounted gym membership
Private dental insurance
Private medical insurance
Referral programme
Tech scheme
 
Full job description
First Impression Team Leader
Salary: £35,000 per annum plus company benefits
Location: London, EC2V 7AW
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm, 1 hours unpaid lunch break
Work model: Fully onsite due to nature of role
Williams Lea seeks a First Impression Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The First Impression Team Leader is responsible for overseeing the daily tasks in the reception and hospitality teams, to ensure a seamless service for clients and setting a new superior industry standard in a client’s journey.
A successful First Impression Team Leader will have a realistic approach with a strong flair for creativity and perfection without losing focus of the bigger picture. A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.
This role will support the First Impression Manager in providing a best-in-class service tailored to the client. This is a hands-on role, involving travel to other client sites and will include working alongside Williams Lea team members to deliver the overall service.

Key responsibilities
Completing daily customer service tasks as required including managing cover for reception, switchboard, hospitality, meeting room management and overseeing the audio-visual systems and housekeeping
Ensuring that the workplace is always maintained in a tidy and well-presented manner
Ensuring that all Williams Lea policies, procedures, and standards are correctly implemented and maintained
To be responsible for and managing the health and safety for the First Impression team and visitor areas at all sites.
To manage the staffing resource and play a flexible role to cover team absences when required
Delivering training to assistants, and ensuring that staff are given the skills needed to successfully carry out their role, this will include relevant training provided by Williams Lea
Directly supervise First Impression Assistants, working closely with the First Impression Manager tracking all aspects of performance including continuous feedback meetings and giving regular feedback
Ensuring that agreed service levels are maintained and exceeded where possible
Collecting data and compiling a monthly report for the onsite First Impression service
Routinely researching, proposing, and budgeting innovative ideas for the development of the onsite and companywide First Impression service
Undertaking other reasonable duties assigned by your manager or the client
Personal attributes
Experience as a Senior Receptionist or Team Leader within a corporate hospitality environment is essential
Experience managing, motivating and developing a team
Experience of collecting data and creating reports
A passion for service excellence and innovative ideas
Excellent communication skills with clients and colleagues
A high attention to the finer details without losing focus on the bigger picture
Fluent written and spoken English
Experience using email, Microsoft packages, room booking and switchboard software
Excellent personal presentation
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, *** or ****** orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
careersatWL@williamslea.com
(we do not accept applications to this email address).
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