Reception Staff

Eye Mantra Hospital**
Contact Person - **Tamanna HR (+718011142)**
Job Location
- **Paschim Vihar**

Overview:
We are looking for a warm, professional, and highly organized Receptionist to be the first point of contact at our Eye Hospital. In this role, you will play a critical part in welcoming patients, managing front-desk operations, handling inquiries, and supporting the smooth functioning of patient flow within the hospital.

Key Responsibilities:
Greet patients and visitors warmly, making them feel comfortable and cared for.

Register patients, verify their appointments, and collect necessary information and documents.
Schedule appointments, consultations, and follow-up visits using hospital management software.Handle incoming calls, respond to queries regarding services, appointment timings, and direct calls to appropriate departments.
Maintain patient confidentiality at all times in compliance with hospital policies.
Coordinate with doctors, nurses, and administrative staff to ensure patients are attended to promptly.
Manage patient files, update medical records, and assist with billing and payment processes.

Monitor and maintain a clean, organized, and welcoming reception area.

Assist with admission and discharge procedures where required.

Handle emergency situations calmly and efficiently, alerting the medical team when necessary.

Provide general administrative and clerical support to hospital departments.
• *Requirements**:
Previous experience as a receptionist in a hospital or clinic (preferably in ophthalmology) is an advantage.
Good knowledge of hospital management software (HMS) or patient management systems.

Excellent verbal communication skills in English and local language(s).

Strong organizational and multitasking abilities.

Ability to work under pressure in a busy healthcare environment.

Professional appearance and compassionate demeanor.

Basic knowledge of medical terminology related to eye care is a plus.

Minimum educational qualification: High School Diploma; a degree or certification in Hospital Administration or related field preferred.

WhatsApp - +718011142