Receptionist

**Receptionist Opportunity**

We are seeking a passionate and friendly individual to join our team at Aquarius Apartments & Cabins and Commodore Motel Mildura.

About the Role
The successful candidate will provide exceptional customer service to guests, manage reservations, process payments, and perform various administrative duties.

Key Responsibilities:
Provide personalised and friendly customer service to all guests in person, over the phone, and via email
Manage reservations, including quotes and information about accommodation and available facilities
Process payments using computer software and point of sale, including EFTPOS
Answering phone calls and manage inquiries, take messages and direct phone calls
Use computer software, including Microsoft Office Suite and roomMaster
Accurate processing of cash and balancing in line with company policies
Undertake general administrative duties
Respond to in-house guest queries to ensure their stay is enjoyable
Work unsupervised and undertake opening and closing procedures as required
Respond to general maintenance issues and regularly liaise with cleaning and maintenance team members
Assist in the restaurant as required, including table setting, table service, general cleaning, and drinks service
Assist the team in any duties as they arise that contribute to providing excellence in service to our guests
Undertake other duties or training as required
Selection Criteria
Essential:
Passion for providing excellence in customer service
Excellent Communication Skills
Ability to work unsupervised
Intermediate computer skills
Experience using Microsoft Office Suite
Attention to detail and great organisational skills
Problem-solving skills
High level of professional presentation
Ability to work in a fast-paced environment
Ability to work on your feet during your shift
Physically fit
Desirable:
Previous experience in a hotel/accommodation front office position
Previous experience with a hotel property management system
If you have the skills and passion we are looking for, please submit your application, including your cover letter and resume, and minimum of two references.