Receptionist

Location
Vesu, Surat, Gujarat
 
Benefits
Pulled from the full job description
 
Full job description
Role Overview:

As the Receptionist at Mquik.in, you will be the face of our brand. You will greet customers, manage front-desk tasks, assist in service scheduling, and ensure smooth communication between customers and the workshop team. This role is key in shaping the customer’s first impression and ensuring they leave with a positive service experience.

Key Responsibilities:

Greet walk-in customers and visitors with a warm, professional approach
Handle incoming calls and route them to the appropriate departments
Schedule appointments and update service bookings in the system
Coordinate with service advisors, Floor Incharge, Account & HR department
Maintain a clean, well-organized reception area
Maintain and update customer records in CRM tools
Collect feedback and report concerns for immediate resolution
Assist in basic administrative duties like filing, documentation, etc.
Eligibilty :

Minimum 1-2 years experience in a receptionist or customer support role
Graduate in any discipline
Strong verbal and written communication (English, Hindi, and local language)
Proficiency in MS Office, basic computer operations, and CRM tools
Friendly, energetic, and customer-focused personality
Ability to multitask and stay organized in a fast-paced environment
Knowledge of automotive service industry is a plus
Work Timing:

8:00 AM to 6:00 PM (Sunday off)

Salary:

₹14000-₹22000 per month + Benefits

Benefits :

PF, ESIC
Mediclaim
Life Insurance
Bonus
Paid Leaves
Leave Encashmement
Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Provident Fund
Schedule:

Day shift
Monday to Friday
Supplemental Pay:

Performance bonus
Yearly bonus
Work Location: In person

Expected Start Date: 01/07/2025