Receptionist

Oversees daily front desk operations, ensuring smooth guest experiences, managing staff, handling inquiries and complaints, and coordinating with other departments, requiring strong leadership, communication, and problem-solving skill.

Core Responsibilities:

Guest Experience:
Ensuring a positive and efficient check-in and check-out process.
Addressing guest inquiries and resolving complaints promptly and professionally.
Maintaining high standards of customer service.
Monitoring and improving guest satisfaction levels.
Staff Management:
Supervising front office staff, including receptionists, bell staff, and concierge.
Training and developing staff to ensure they meet service standards.
Scheduling and managing staff shifts to ensure adequate coverage.
Motivating and leading the team to achieve goals.
Operational Management:
Overseeing the daily operations of the front desk, ensuring smooth and efficient workflow.
Managing front desk equipment and supplies.
Ensuring compliance with company policies and procedures.
Coordinating with other departments, such as housekeeping, food and beverage, and maintenance.
Communication:
Communicating effectively with guests, staff, and other departments.
Maintaining clear and consistent communication within the team.
Acting as a liaison between guests and other departments.
Problem-Solving:
Identifying and resolving problems quickly and efficiently.
Making decisions that benefit the organization and guests.
Other Duties:
Maintaining accurate records and reports.
Ensuring the safety and security of guests and staff.
Assisting in implementing and enforcing security and safety protocols.
May be involved in budgeting and forecasting.
Job Type: Full-time

Pay: ₹13,581.41 - ₹40,083.84 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person