Receptionist / All-Round Administrator

Full job description
Location: Girraween, NSW
Hours: +:00 AM – 3:00 PM (Monday to Friday)

About CARLIGHT:
At CARLIGHT, we pride ourselves on providing exceptional service in the caravan and trailer industry. As a leading dealership, we offer European caravans, trailers, and outstanding customer service. We are looking for a motivated and versatile Receptionist / All-Round Administrator to join our team at our Girraween office.

The Role:
As the first point of contact for our customers, you will play a key role in supporting both our sales and service teams, ensuring that every interaction is smooth and productive. You will be primarily working with our CRM system and AI-driven tools to handle inbound and outbound communications across emails, SMS, and phone calls. You will direct inquiries to the appropriate departments, including Marketing, Handover, and Operations.

Your responsibilities will include:

Customer Communication: Answering and directing customer inquiries across sales and service through phone, email, SMS, and face-to-face interactions.
CRM Management: Using the GHL CRM system to track customer interactions, update contact details, and ensure smooth communication through automated workflows.
Lead Management: Following up with leads as part of the defined sales process, ensuring timely and consistent follow-up to drive conversions and sales.
Task and Appointment Management: Scheduling appointments and service requests within the GHL, and using task management features to keep track of follow-up actions.
Automation: Utilising GHL’s automation tools to send reminder emails, confirmations, and follow-up messages for sales and service appointments.
Customer Data Management: Ensuring customer records are kept up-to-date in the CRM, tracking sales and service progress, and generating reports as needed.
Cross-Department Communication: Directing customer inquiries to the Marketing, Handover, and Operations teams, ensuring that all customer needs are efficiently addressed.
Problem Solving: Actively engaging with customers to understand their issues and providing solutions that meet their needs.
Trade Show Support: Attending trade shows once a month (weekends), where you may also assist with the transportation of caravans.
Key Requirements:

GHL CRM Expertise: Familiarity with or the ability to quickly learn GHL CRM functions, including lead management, task automation, email/SMS communication, and customer data management.
Strong Communication Skills: Excellent written and verbal communication skills for customer interaction across various channels.
Customer Service Focus: Previous experience in customer service with a problem-solving mindset and a focus on customer satisfaction.
Adaptability: Ability to adapt to new tools and systems, with a proactive attitude toward learning and using GHL CRM features.
Attention to Detail: Accuracy in updating and maintaining customer records in GHL CRM.
Drivers License: A valid driver’s license and a willingness to tow caravans (training available).
Weekend Availability: Flexibility to work weekends once a month for trade shows.
Team Player: Ability to work independently and collaborate effectively across departments, ensuring smooth operations.
What We Offer:

Competitive salary and benefits.
A dynamic and supportive work environment.
Opportunity for career growth within the company.
A chance to work with an innovative team that is passionate about customer service.
If you are a dedicated and proactive individual who enjoys helping customers, solving problems, and working with innovative tools like GHL CRM, we would love to hear from you!

How to Apply:
Please send your resume and a cover letter outlining why you are the perfect fit for this role.

Job Type: Part-time

Pay: $41,844.6+ – $74,248.54 per year

Expected hours: 30 per week

Benefits:

Extended annual leave
Professional development assistance
Unlimited annual leave
Schedule:

Monday to Friday
Weekend availability
Supplementary Pay:

Performance bonus
Application Question(s):

Do you have experience working with CRM systems? If so, which ones have you used, and how comfortable are you with learning new CRM platforms like GHL?
Do you have a valid Australian driver’s licence? Would you be willing to tow caravans as part of the role?
Are you available to work weekends once a month for trade shows? How do you manage your work-life balance when such events are required?
Work Authorisation:

Australia (Preferred)
Work Location: In person