Recovery Pathways Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This will be a full-time contract ending December 2025 position based in the Parramatta with flexibility to work from home.

This role will provide high quality support and intervention to workers and employers who have lodged psychological injury claims caused by alleged workplace conflict. This role will work closely with the case manager for the first 14 weeks of the claim; supporting access to treatment, resolution of workplace conflict, and facilitation of return to work.

Your Responsibilities

Facilitate early access to treatment and other required services to support the workers timely recovery and return to work
Resolve workplace conflict that has resulted in psychological injury claims by using your conflict resolution or mediation skills with the relevant stakeholders
Collaboratively develop and action early intervention plans to achieve key objectives
Work effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management
Interact with internal and external stakeholders through video conferencing, over the phone and face to face


About You

Experience, in facilitating workplace discussions or conflict resolution
Ability to identify and resolve problems by taking action consistent with information and evidence gathered from different sources
Strong interpersonal and communication skills across a range of mediums
Ability to build productive relationships and meet stakeholder needs


What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super


We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.