Regional Operations Executive

As a Regional Director of Operations at Excel Hotel Group, you will play a critical role in executing our vision and strategic goals across multiple properties.

This includes overseeing day-to-day operations, identifying challenges, and implementing solutions to drive performance improvements across all areas, including guest satisfaction, team engagement, and revenue growth.

Key Responsibilities:

Operational Excellence: Develop and implement systematic solutions to improve operational efficiency and effectiveness.
Leadership & Development: Lead, train, and coach General Managers and hotel teams to drive performance improvements and enhance operational standards.
Performance Management: Monitor and assess KPIs, including Quality Assurance, guest satisfaction, associate satisfaction, RevPAR, revenue generation, and GOP.
Cross-Functional Collaboration: Work closely with Sales & Marketing, Revenue Management, Accounting, and Human Resources to align departmental objectives and drive results.
Interim Leadership: Step in as needed to lead operations temporarily and manage special projects to support our growth.
Meetings & Training: Facilitate leadership training workshops and conduct monthly General Manager meetings to align teams with company goals and operational strategies.
Key Qualifications:

Experience: Proven track record in a senior operations role in the hospitality industry, with experience leading multi-property teams.
Performance-driven: A history of driving results in areas like Q/A, guest satisfaction, RevPar, and associate engagement.
Leadership Skills: Strong ability to coach, develop, and motivate teams to meet or exceed expectations.
Operational Expertise: Advanced knowledge of hotel operations and processes, with a focus on improving efficiency and profitability.
Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and other common business software.
Communication Skills: Ability to facilitate meetings, deliver training, and communicate effectively with General Managers and all other levels of staff.
Professional Integrity: A high level of integrity and professionalism, with a reputation for building strong relationships and driving results.
We offer a competitive salary and benefits package, along with oppor