Regional Recovery Manager

General Job Responsibility
• Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the region, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+
• The role involves developing and implementing strategies to minimize loan losses which includes Recovery through Negotiation and Recovery through Legal.
• Ensure fully utilization and execution of legal tools such as Section 14 of SARFAESI Act Orders by taking physical possession of the mortgaged property and with a successful auction in case borrower fails to pay.
• To work with internal and external stakeholders to ensure successful resolution of delinquent loans to achieve recovery objectives.
• Ensure coordinating with legal department for effective and timely filing of legal cases.
• Ensure compliance with all applicable laws and regulations.
• Manage a team of recovery specialists and provide guidance and support as needed.
• Travelling to all the locations within the region on required basis to review the performance of each field location.
• Ensuring smooth execution of the various strategies/drives planned by HO for day to day performance improvement. Designing ground level plans for executing the team strategies.
• Periodic monitoring of the field capacity as per the Avg. Collection Ratio (ACR)
• Recommending for initiation of appropriate legal actions in chronic default cases in the region with co-ordination with the Regional legal managers.
• Monitoring the daily productivity MIS & shared with the higher management along with the analysis for the region

Principal Accountabilities

Strategic

· To develop and implement recovery strategic plans to minimize loan losses and maximize recoveries.

· Work with internal stakeholders to identify trends and patterns in delinquent loans and implement measures to prevent further delinquencies.

· To Analyze the market trends and customer behavior to identify opportunities for improvement.

· To conduct regular assessments of delinquent loans to identify opportunities for recovery.

· Audit, review, strategies & practices

Tactical
• To Monitor the performance of the collection team and identify areas for improvement.
• To ensure successful property auction by coordinating with marking team, local dealers, property websites to search prospect bidders.
• To develop strategies and tactics to improve the performance of the team and achieve the targeted numbers.
• To manage escalations from customers and resolve any issues in a timely manner.
• To analyze data and reports to track the performance of the team and identify trends.
• Develop and implement workout plans for delinquent loans, including negotiating with borrowers and managing legal proceedings.
• Work with external agencies such as collection agencies, legal attorneys, to recover loans.
• Coordinate with internal stakeholders such as litigation team, and finance teams to ensure successful resolution of delinquent loans.
• Monitor and report on the status of delinquent loans, recovery activities, and trends.

Supervisory
• Manage a team of recovery managers and provide guidance and support as needed.
• Ensure the team is meeting established targets and objectives.
• Conduct regular performance evaluations and provide coaching and training as needed.
• Collaborate with other departments within the organization to ensure effective communication and coordination of recovery activities.
• To develop and implement training programs to improve the skills and knowledge of the team.

Person Profile

Educational Qualification

· Any Graduate/MBA/PGDM Finance

Experience

· Minimum of 10 years of experience in loan recovery management, with a focus on Affordable Housing Loans

Interested candidates can share their resume on vernica.mathur@hindujahousingfinance.com