Relationship Banker

Are you passionate about finding solutions for customers?

We Offer:
• Paid time off starting at 15 days/year with the option to buy more and 12 federal holidays
• Medical, dental, and vision benefits
• 401k match up to 5%
• Competitive pay with opportunities to advance your career
• Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness, and employee discounts
• Receive 40 hours of volunteer time with an organization of your choosing.
• Much more

Who We Need:

Relationship Bankers go the extra mile to drive the branch team toward success in their sales and service goals. You’ll build customer relationships and grow business in the branch by identifying sales opportunities with customers and guiding them toward options that fit their needs. You’ll also stay on top of the most recent trends in our products and systems to become an expert in service our customers. Hiring Immediately!

Your Typical Day:
• Build trust with current clients through regular proactive outreach by email or phone
• Develop new customer relationships through outbound calling. Support branch goals by identifying sales, service and referral opportunities.
• Complete basic customer research to recommend new solutions and drive informed discussions of customers’ financial goals
• Schedule, prepare for, and lead appointments with current and prospective customers
• Deliver customer solutions in their moments that matter.
• Educate customers so they understand their options, making recommendations when appropriate.
• Identify M&T team members who can solve complex customer problems
• Support operational needs such as cash ordering, vault, ATM, wire transfer, Know Your Customer (KYC), Anti-Money Laundering (AML), fraud prevention, and compliance-related tasks
• Support a diverse environment that supports the M&T Bank brand
• Complete required training under the Federal SAFE Act

Education and Experience Required:
• High school diploma or equivalent (GED)
• Sales Experience: Either A) minimum 2 years' experience in any of the following: retail sales, call center, tele-sales, or customer service, or B) minimum of 1 year proven proactive sales experience
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy to internal and external customers

Education and Experience Preferred:
• Verbal communication, interpersonal skills, customer service (consumer and small-business), well-organized, time management, prioritization, comfort with technology (internet-user level)
• Demonstrated success with referrals, cross-selling, or other sales skills
• Associate degree
• Notary public license
• Bilingual ability is not required but is a strong plus depending on location

Physical Requirements
• Lifting objects up to 30lbs

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.+5 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Kennebunkport, Maine, United States of America