Relationship Banker I (Brentwood Branch)

HTLF Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, ****** orientation, gender identity, disability or veteran status, among other factors.

HTLF Bank is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"™

Under direct supervision, the Operations Quality Analyst provides regional support and completes the deposit quality control function on behalf of Heartland Financial member banks to foster a culture disciplined to follow policies, procedures and regulations.

Primary Responsibilities
• Provides courteous and efficient operational support to all holding company affiliates.
• Reviews any new procedures and processes put in to place to ensure they are being followed as written; if not, follow-up with the banks will be necessary.
• Performs quality control reviews of overdraft election forms, GenGold forms, and Adverse Action notices.
• Completes Duplicate CIF review and follow-up.
• Creates Missing TIN Report and manages follow-up.
• Creates Missing Signature Card Report and manages follow-up.
• Completes Alternate Address Check Back report.
• Performs New Account Review and verifies CCD Checklist.
• Creates reports Query and BancAudit as directed by manager.
• Reviews accounts for service charge changes to common file.
• Completes the Alternate Address Check Back report.
• Verifies closed account reports to ensure bill pay is deactivated.
• Verify daily statements.
• Completes the indexing of deposit account related document batches into the OnBase document archiving system within service level agreement; manages batch issue follow-up with member banks.
• Re-indexes and/or satisfies document requirements.
• Assists Deposit Operations management with developing and maintaining special assigned projects.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Secondary Responsibilities
• Performs other duties as assigned.

Management Responsibilities
• This job has no management responsibilities.

Qualifications
• Associates Accounting, Business Administration/Management, Finance
• 3-5 years of banking experience required, deposit operations preferred
• Knowledge of Windows operating system and of Microsoft Excel, Word, and Outlook
• Able to effectively and efficiently key data
• Familiarity with bank deposit policies, processes and procedures
• Knowledge of Federal Regulations
• Ability to work effectively in a fast-paced environment
• Critical and creative problem solving
• High attention to detail
• Knowledge of continuous improvement tools/methods (Lean or Six Sigma) preferred
• Knowledge of Bank Core Systems (FiServ Signature preferred)

Standard ADA Selection: Office and Administrative Support

Physical Demands:
• Standing - Frequently
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Occasionally
• Carrying - Occasionally
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Kneeling - N/A
• Crouching - Rarely
• Reaching - Rarely
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Constantly
• * Working Environment:
• * Extreme cold - N/A
• Extreme heat - N/A
• Humidity - N/A
• Wet - N/A
• Noise - Rarely
• Hazards - N/A
• Temperature Change - N/A
• Atmospheric Conditions - N/A
• Vibration - N/A
• * Standard Business Hours:

Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Exempt employees are expected to work as long as it takes to accomplish the goals and deliverables of the position; typically, a minimum of 40-45 hours per week.

Travel:
• * Est. Amount - 0%
• * Driving Requirements:
• * Est. Amount - 0%

Scheduled Weekly Hours:
40

Time Type:
Full time

The targeted salary for this role is:
$51,0+0.00 - $66,417.00

HTLF offers competitive and varied benefits to eligible employees, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; an employee assistance program; tuition reimbursement; and various associate banking benefits. Benefit offerings and eligibility requirements vary. To learn more, please click here visit our Benefits page.

The annualized base salary range reflects figures based on the primary location. Pay ranges may vary based on work location. As a part of the total compensation package, this role may be eligible for a Bonus Plan or a role-specific commission/bonus. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Additional Information:

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants remain open for approximately 5 days of the posting date listed.
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Regions


Relationship Banker I (Brentwood Branch)
Regions • Brentwood, TN, United States • via Regions Bank Jobs
15 hours ago
Full–time
No Degree Mentioned
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Job highlights
Identified by Google from the original job post
Qualifications
The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want
This requires an individual who has strong communication skills and the ability to provide personalized customer service
High School Diploma or GED
12 more items(s)
Benefits
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions
Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role
As these factors vary by individuals, pay will also vary among individual associates within the same job
4 more items(s)
Responsibilities
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers
The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries
This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility
10 more items(s)
More job highlights
Job description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.

Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.

Primary Responsibilities
• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new / replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements
• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Preferences
• One (1) year of banking, cash-handling, and/or customer service experience

Skills and Competencies
• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:
$36,580.00 USD

50th Percentile:
$43,380.00 USD

Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Location:
Brentwood, Tennessee

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.