Relationship Coordinator

Job description
Do you have a passion for supporting group customers and intermediaries? Due to WPA’s continued success and growth, a fantastic opportunity has arisen within Relationship Management Team for a new SME Relationship Coordinator.

The starting salary is £27,763 rising to £2+,68+ following the probationary period, with the opportunity to progress to over £32,000.

The role is full time (37 hours per week) and is based in our office on Blackbrook Business Park in Taunton, TA1 2PE. Suitable candidates must live within a commutable distance to our office in Taunton.

About WPA

WPA is a private healthcare provider with over 100 years’ experience in treating our customers the way in which we would wish to be treated. As a non-for-profit organisation, it’s not only our customers we look after, but our amazing workforce who are the key to our success.

WPA is thrilled to announce that we have been named the Which? Recommended Provider for Private Medical Insurance (PMI) for the second consecutive year. This prestigious recognition by Which?, the UK’s leading consumer champion, highlights WPA’s unwavering commitment to delivering market-leading service excellence and customer satisfaction.

Benefits

We offer an attractive starting salary alongside our annual non-contractual bonus. Your health and wellbeing is very important to us and you will have access to our private medical insurance cover, a WPA cash plan and private remote GP services. Other benefits include purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice.

Social events are fun and frequent, including BBQs on the patio, annual parties, team building and sporting events.

About the role

Within this role you will act as an ambassador for WPA by becoming an integral part of the relationship between WPA and group contacts, Intermediaries, Healthcare Partners and Employee Benefits Consultants, responding to day to day issues and helping prepare for scheme review meetings. As a Relationship Coordinator you will also:
• Be the first point of contact for group scheme queries and issues raised by our internal helpdesks.
• Assist with core department functions such as checking departmental mailboxes, producing reports and analysing data.
• Support the Relationship Managers in the development and maintenance of our relationships with our customers including resolving any complex issues, cases and complaints.
• Prepare and produce generic and bespoke literature on behalf of the Relationship Managers.

About you

The successful candidate will be able to represent WPA professionally at all times, supporting the Relationship Managers in all aspects of their role and enabling them to build positive relationships easily with internal and external stakeholders. They will have excellent communication skills, attention to detail and the ability to achieve deadlines and targets to a high standard. We are looking for a self-motivated, positive and hardworking candidate who is able to work individually and as part of the team.

Application support

If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.

We are all different, be yourself and thrive

WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences is what makes our team stronger.

Closing date: This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.