Relationship Management Officer

Job description
Relationship Management Officer

The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by
Investors in People (IIP) in 2020 demonstrating our commitment to high performance through
good people management and strong company culture.
This means there is a focus on clearly defined set of core values and the Bank encourages a
sense of individual ownership and talent development whilst fostering team spirit and career
progression.

About the role

The main purpose of this role will be to manage the existing base of key client relationships
and provide transaction level support for the Relationship Managers and Senior Relationship
Managers.

Your day-to-day responsibilities:
• Primary point of contact with customer for all support and documentation related

escalations
• Work on customer due diligence / KYC for new Bank clients as well as existing client

base
• Handle documentation related to clients on-boarding and keep the client/

Relationship Managers abreast of the status
• Maintaining regular contact and building trust and rapport with customers
• Engage customers and build relationships over the phone and email with customers
• Act as back-up for Relationship Managers as and when needed by the business
• Support account closing process – liaise with internal department and obtain

necessary approvals.
• Internal documentation handling
• Support Relationship Managers with ad-hoc inquiries and other reports.
• Communicate with customers in a professional manner
• Manage non-facility customers
• Communicate the Bank’s products and services to existing and new customers
• Attend to all requests of customers within remit

We are looking for someone with the following skills:
• Educated to degree level
• Experience in Banking customer services
• Knowledge of operations/back office skills
• Experience with building relationships and achieving targets
• Experience in managing customer and compliance queries
• A team player is required as the role entails active participation in the team, in

addition to being able to work on their own
• Ability to interact professionally with clients
• Ability to prioritise workload and be self-sufficient.
• Excellent MS Office, including Excel, Word and Outlook skills.
• Excellent telephone and written communication skills

Why work with The Access Bank UK Ltd?

At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow.

We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence.

We are guided by our Core Values:
• Excellence
• Innovation
• Passion for Customers
• Professionalism
• Empowered Employees
• Leadership

Reward package
• Competitive salary, pension and discretionary bonuses.
• Professional development and career advancement opportunities.
• A supportive and collaborative work environment.
• Opportunities to travel and engage with clients across the African market.

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, ****** orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd