Relationship Manager| CPM|CPM|

Business Function
:

Small and medium-sized enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our Institutional Banking Group is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments

Job Purpose :

To centrally drive parameterized small-ticket size lending in IBG4 micro and small segment for scale up of SME franchise

Key Accountabilities :
• Drive budgets, NTB, product/program construct, E2E TAT and Sales process from Business perspective for up to SGD 5 M turnover segment
• Work with Product and Risk partners for superior product offerings, improvement of Login to disbursement ratio and streamlining of E2E process
• Build robust channels and work with NDS for continuous flow in Sales hopper
• Drive culture of balanced Growth and Risk metrics
• Build an overall culture of high performance and productivity within business team

Job Duties & Responsibilities:
• Will work as a Central Team Lead responsible for driving and scale up of business in CP-Small segment
• Ensure that program/product construct and processes are implemented uniformly across all region and work with Product team in case of any disparity
• Drive E-2-E targets, reduce re-works and ensure that majority of cases meet the TAT targets
• Provide timely feedback and work with all stakeholders for building superior product offerings and customer journey for customers
• Strengthen existing channels and build new channels/expand distribution network
• Work with DBIL branches to ensure minimum monthly disbursements, approval and logins
• Ensure quality logins, drive RM productivity
• Ensure that sales team is well trained in product/process and sales pitch
• Build team of highly motivated people and culture of high performance balanced with risk prism
• Work with SMO to build strong Sales Hopper

Experience :
• 10-12 years in the industry
• Should have good experience in working in SME lending space specially experience in parameterized products. Good knowledge of product and sales and experience in team handling
• Relevant banking experience in Sales and Credit related processes along with team handling experience is mandatory.

Education :
• The job holder needs to be minimum MBA.

Core Competencies :

The job holder needs to possess the following skills:
• Job Knowledge : The job holder needs to have thorough job knowledge of SME lending including product and credit related policy/processes
• Collaborative Skills: The job holder needs to work in close collaboration with multiple stakeholders
• Team Handling Skills : Should be effective in handling sales teams
• Proactive: Ability to have strategic thinking and drive the franchise keeping it ahead of competition
• Communication Skills: The job holder needs to have effective verbal as well as written communication skills.

Technical Competencies :
• The job holder needs to have the knowledge of sales, credit related processes as well as systems/application used in loans