Relationship Manager NRI

Role Responsibilities Strategy Build and deepen relationships with existing Priority NRI Customers to achieve increase in share of wallet and revenues Provide professional customer service to achieve a high percentage of customer satisfaction and retention Manage the portfolio to derisk against attrition and achieve stability of book Have complete knowledge of the customer base in terms of the profile demographics psychographics and assets in the Bank and in other places Serve as the onepoint contact to the High Net Worth customers of the Bank Business Generate new business to achieve defined targets in terms of no of customers volumes and revenue for the segment Achieve the Targets set in terms of product mix Induction of all new customers brought in by the Branches Direct Sales team Achieve best in class productivity in order to maximize the efficacy of the sales process Achieve the budgeted cross sell targets Aggressive Sales call plans to acquire large prospective customers through referrals Ensure coverage of customer base in accordance with the approved contact plans Coordinate customer events for the cluster along with the product team Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer Ensure full awareness of all policies relating to operational risk sales processes misselling etc and comply with the same Read understand and comply with all provisions of the Group Code of Conduct Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Our Ideal Candidate AMFI IRDA About Standard Chartered Were an international bank nimble enough to act big enough for impact For more than 160 years weve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If youre looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents And we cant wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us youll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Be better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Timeoff including annual parental maternity 20 weeks sabbatical 12 weeks maximum and volunteering leave 3 days along with with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a marketleading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health firstaiders and all sorts of selfhelp toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies everyone feels respected and can realise their full potential Recruitment assessments some of our roles use assessments to help us understand how suitable you are for the role youve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Visit our careers website www sc com careers