Remote Customer Service Manager

WhiteHat Jr is seeking a Remote Customer Service Manager to join our team in Chennai, Tamil Nadu, IN. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in customer service management.

As a Remote Customer Service Manager at WhiteHat Jr, you will be responsible for overseeing all aspects of the customer service department, including managing a team of remote customer service representatives, handling escalated customer complaints, monitoring customer satisfaction levels, and implementing strategies to improve the overall customer experience.

Key Responsibilities:
- Manage a team of remote customer service representatives, providing leadership, guidance, and support
- Monitor and evaluate customer service performance metrics to ensure quality standards are met
- Handle escalated customer complaints and provide timely resolutions
- Develop and implement customer service policies and procedures
- Collaborate with other departments to improve processes and enhance the overall customer experience
- Conduct regular training sessions for the customer service team to enhance their skills and knowledge
- Stay up-to-date on industry trends and best practices in customer service management

Requirements:
- Minimum of 8 years of experience in customer service management
- Bachelor's degree in business administration or a related field
- Strong leadership and communication skills
- Passionate about delivering exceptional customer service
- Adaptable to changing priorities and able to work effectively in a remote environment
- Strong decision-making and problem-solving skills
- Creative thinker with a knack for developing innovative solutions

Benefits:
- Free accommodation for remote workers
- Vision insurance
- Dental insurance

Working Environment:
At WhiteHat Jr, we believe in fostering a culture of ongoing learning and development for personal and professional growth. We encourage our employees to take advantage of training opportunities and resources to continue their education and expand their skill set.

Deadline to apply: 2024-08-23

Equal Opportunity Statement:
WhiteHat Jr is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, ****** orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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