REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY in Cincinnati| OH

U
Upwork


Community Manager for social media platforms - US/ CANADIAN BASED ONLY
Upwork • United States • via Upwork
11 hours ago
$10–$13 an hour
Contractor
No Degree Mentioned
Apply directly on Upwork
Job highlights
Identified by Google from the original job post
Qualifications
Reside in the US or Canada (VPN usage is prohibited)
Proven experience in social media or community management roles
Excellent written communication skills with a friendly, professional tone
5 more items(s)
Responsibilities
This role will start with managing one client, requiring a commitment of 5 hours per week
For this client, availability at 11 AM Eastern, Monday through Friday, is essential
As we grow, your hours will expand, offering an opportunity to manage multiple clients
7 more items(s)
Job description
Job Type: Part-Time (5 hours/week to start, with potential for increased hours)

Compensation: Hourly

About the Role:

We are looking for a proactive and passionate Community Manager to join our team. This role will start with managing one client, requiring a commitment of 5 hours per week. For this client, availability at 11 AM Eastern, Monday through Friday, is essential. As we grow, your hours will expand, offering an opportunity to manage multiple clients. We also may have other social media management work if that is of interest down the line.

Key Responsibilities:

Community Engagement:

Monitor and respond to comments, messages, and interactions on social media platforms.

Foster positive relationships with followers, addressing inquiries and escalating issues as needed.

Content Moderation:

Ensure that all user-generated content aligns with community guidelines.

Remove inappropriate or harmful content promptly.

Client-Specific Tasks:

Provide consistent engagement at the designated time slot (11 AM Eastern).

Requirements:

Reside in the US or Canada (VPN usage is prohibited). We used an international person for this position and the VPN didn't work and now an account has primarily international audience.

Reliable availability at 11 AM Eastern, Monday-Friday for the initial client.

Proven experience in social media or community management roles.

Excellent written communication skills with a friendly, professional tone.

Familiarity with social media platforms, tools, and analytics.

Highly organized with strong time management skills.

Ability to adapt to different brand voices and audiences.

Preferred Qualifications:

Experience with multiple client accounts.

You should also be able to speak in different tone voices.

Essentially, you will just be scrolling social media, engaging with a brands target audience and that's really it. Great for marketers wanting to get into social media.
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V
vmysmartpros


REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY in Cincinnati, OH
vmysmartpros • United States • via Mysmartpros
17 hours ago
Full–time
No Degree Mentioned
Apply on Mysmartpros
Job highlights
Identified by Google from the original job post
Qualifications
Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-the job
Ability to pass a pre-employment background investigation and drug screen for certain positions
5 more items(s)
Benefits
Earn Part time income from the comfort of your home
Learn new skills, get access to in demand work from home jobs
No dress code, work in your pj's or work in a suit - you choose
5 more items(s)
Responsibilities
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Responsibilities for Customer Care Representative
8 more items(s)
Job description
REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY - St. Andrews University - Cincinnati, OH - work from home job

Company: St. Andrews University

Job description: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities for Customer Care Representative
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications for Customer Care Representative
• Call center or customer service experience preferred
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Ability to pass a pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company

Benefits
• Earn Part time income from the comfort of your home
• Learn new skills, get access to in demand work from home jobs
• No dress code, work in your pj's or work in a suit - you choose
• Able to take direction and prioritize tasks from multiple Team Members.
• Training and Development
• Work From Home and/or flexible hours
• Bonuses / Awards / Gifts