Remote Support Associate

BigBasket


Remote Support Associate
BigBasket • Mumbai, Maharashtra • via GrabJobs
8 hours ago
₹43,1+3–₹5+,806 a month
Part-time
No Degree Mentioned
Apply directly on GrabJobs
Job description
Job Description:

BigBasket is seeking a Remote Support Associate to join our team in Kolkata, West Bengal, IN. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer support or a related field. The ideal candidate will be independent, confident, possess emotional intelligence, and excel in cooperation with colleagues.

Responsibilities:
1. Provide remote support to customers via phone, email, and chat.
2. Troubleshoot technical issues and provide solutions in a timely manner.
3. Assist customers with product inquiries, order tracking, and account management.
4. Collaborate with internal teams to escalate and resolve complex issues.
5. Maintain accurate records of customer interactions and follow-up as needed.
6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
7. Contribute to a positive and collaborative working environment with colleagues worldwide.

Requirements:
1. 4+ years of experience in customer support or a related field.
2. Strong communication skills and the ability to work independently.
3. Confidence in handling challenging customer situations with empathy and professionalism.
4. Emotional intelligence and the ability to work effectively in a team environment.
5. Proficiency in using remote support tools and software.
6. Flexibility to work part-time hours, including evenings and weekends as needed.

Benefits:
1. Employee discounts on BigBasket products.
2. Profit sharing opportunities based on performance.
3. Dental insurance coverage for eligible employees.

Working Environment:
At BigBasket, we value collaboration and teamwork. As a Remote Support Associate, you will have the opportunity to work with colleagues from around the world, fostering a global village mentality. We believe in creating a supportive and inclusive work environment where every team member can thrive.

Deadline to Apply:
Please submit your application by September +, 2024.

Equal Opportunity Statement:
BigBasket is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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