Renewal Manager, Hospitality Cloud

Job description
Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1+++, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency.
• Work with Account Managers to maintain and expand Cvent customer footprint
• Leveraging a renewal framework, you will focus on closing contract renewals among Cvent’s streamlined customers
• Present products and services information to all accounts
• Build rapport with customers via phone conversations
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Monitor and report renewal activity within Salesforce.com
• Handle customer renewals to prevent contractual gaps
• Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
• Perform other duties as assigned
• Ensure customer issues are acknowledged and resolved within 24 hours
• Bachelor’s degree is required (strong academic performance is desired)
• At least 3+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed)
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• History of exceeding sales goals is highly desired
• Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services
• Experience working in the Event Management industry a plus