Reservation Agent

We are seeking a detail-oriented and customer-focused Reservation Agent to join our team. The Reservation Agent will be responsible for handling reservations and bookings for our hotels. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to thrive in a fast-paced environment.

Responsibilities:
Assist customers in making reservations for hotels via phone, email, or online platforms.
Provide accurate and timely information to customers regarding availability, pricing, policies, and procedures.
Process reservations, modifications, and cancellations in accordance with company policies and procedures.
Utilize reservation software/systems to input and manage bookings efficiently.
Address customer inquiries, concerns, and complaints in a professional and courteous manner.
Identify opportunities to upsell additional services, upgrades, or packages to customers.
Maintain detailed records of bookings and transactions, ensuring accuracy and completeness.
Collaborate with team members, including other reservation agents and customer service representatives, to ensure seamless operations.
Stay up-to-date with industry trends, product knowledge, and company policies through ongoing training and development initiatives.
Adhere to company standards for compliance, including privacy regulations and data protection.

Qualifications:
High school diploma or equivalent; additional education or certification in hospitality, tourism, or related field is a plus.
Previous experience in a customer service or reservations role preferred.
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using reservation software/systems; experience with [insert specific software/system] is an advantage.
Positive attitude, team player mentality, and willingness to assist others.
Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

More about this Reservation Agent job

The Sky Imperial Hotels & Resort is aggressively hiring for the job profile of Reservation Agent at Ahmedabad in Suvarna Bunglows locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect as a Reservation Agent in The Sky Imperial Hotels & Resort in Ahmedabad?

Ans. You can expect a minimum salary of 13,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Reservation Agent in The Sky Imperial Hotels & Resort in Ahmedabad?

Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Basic English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 27-Jan-2025.

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