Reservations Executive

Company Description

We owned & operate eco-conscious luxury wild life lodges at Blackbuck national Park-Velavadar & Gir National Park-Sasan Gir in Gujarat State. A company based out of MITHAKHALI SIX ROADS, ELLISBRIDGE, AHMEDABAD, Gujarat, India.

Role Description

This is a full-time on-site role for a Reservations Executive located in Ahmedabad. The Reservations Executive will be responsible for managing reservations, communicating with customers, providing excellent customer service, and driving sales.

Responsibilities and Duties:

· Be a first point of contact to handle and resolve Customer Reservations

· Handling Sales Enquiries, Bookings, Documentation, Complaints handling, etc

· Respond professionally to inbound phone calls and live chats, including urgent situations.

· Attending to customer /travel agent queries for Hotel booking over emails /calls/online

· Quoting Deals & Sending Proposals for Hotels Bookings

· Converting Leads in to Business Achieving Goals through regular follow-ups.

· Processes reservations by mail, telephone, or central reservation systems

· Processes reservations from the direct guest /travel agents/OTACreates and maintains records. and payment reconciliations

· Proactively and independently work to meet goals.

Desired Candidate Profile:

· Good Communication skills in English /Hindi /Gujarati

· Proficiency in MS Office suite (Excel, Word, PowerPoint)

· Ability to deal with issues maturely and with a calm disposition

· Self-motivated, resourceful

· Should be a quick learner

· Systematic approach to work

· Ability and willingness to work in a multi-tasking environment

· Should have experience in Hotels Industries / Travel Agency

· Attention to Detail, Innovative and Creative

Experience and Education:

· 1 to 2 year experience preferable.

· Graduation from an accredited college or university./BBA in Travel and Tourism preferable

· Experience in Hotels industries /Travel Agency / Lounges is an advantage