Reservations Executive

The Reservation Executive will be responsible for managing hotel bookings across all Mosaic Hotels' locations through a centralized reservation system. The role involves handling online and offline reservations, ensuring maximum occupancy, providing excellent guest service, and coordinating with internal departments to facilitate seamless bookings.

Key Responsibilities:

· Reservation Management: Process and manage hotel bookings via online and offline channels, including direct calls, emails, OTAs (Online Travel Agencies), and walk-ins.

· Centralized System Handling: Operate and maintain the centralized reservation system efficiently to ensure accuracy in availability and pricing.

· Guest Communication: Respond to guest inquiries regarding room availability, pricing, special requests, and booking confirmations.

· Coordination with Hotel Units: Liaise with front office and sales teams at different hotel locations to update them on reservations and ensure smooth guest check-ins.

· Rate & Inventory Management: Monitor room rates and availability across all channels and update changes in coordination with the Revenue Management team.

· Booking Modifications & Cancellations: Process amendments, cancellations, and refunds in compliance with hotel policies.

· Payment & Billing: Ensure proper documentation of payments, deposits, and billing details as per the hotel's reservation policies.

· Guest Satisfaction & Experience: Maintain high service standards while handling guest reservations and resolving any booking-related concerns.

· Data Management & Reporting: Maintain accurate booking records and generate daily, weekly, and monthly reports on occupancy, revenue, and booking trends.

· OTA & Travel Agent Liaison: Work closely with OTAs, corporate clients, and travel agents to enhance booking volume and relationships.

Required Skills & Qualifications:

· Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field.

· Minimum 1-3 years of experience in hotel reservations or front office operations.

· Proficiency in hotel reservation software and property management systems (PMS).

· Strong communication and interpersonal skills.

· Ability to handle multiple tasks and work under pressure.

· Attention to detail with excellent organizational skills.

· Knowledge of OTA platforms, GDS (Global Distribution System), and revenue management principles is a plus.