Reservations Executive

Full job description
The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review.


CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.


We are seeking an exceptional and highly motivated Reservations Executive to join our team. This is a full-time opportunity for a hardworking and passionate hospitality professional.


The successful candidate will be tasked to:


Confidently and accurately read room availability with yield management understanding
Work with the Revenue/Reservations Manager to plan availability and update of all bookings including Groups, FIT and OTA bookings.
Ensure all reports are produced in a timely manner
Ensure all bookings are entered and updated accurately.
Work closely with Revenue/Reservations Manager to ensure the correct availability of room inventory across all distribution channels;
Confidently up-sell hotel products while aiming to reach daily and monthly targets
Respond to all guest calls and emails in a timely and accurate manner
Maintain professional communication with all guests and efficiently handle requests that may arise on shift.
Liaise with hotel related departments on daily operation
Keep well-informed and up-to-date with current and future room inventory and selling strategies to ensure maximum yield is achieved each day and maintain a strong general knowledge of The Branksome Hotel & Residences and its facilities.

We are looking for someone with:


Sound knowledge of Opera Cloud PMS, Site Minder, Travel Click, or similar reservation system
Ability to work in a fast paced team environment
Strong eye for detail to ensure all data is entered correctly
Passion to deliver exceptional customer service
A can do attitude and be willing to learn new skills
Excellent communication skills; both verbal and written
Previous work experience at a five-star hotel in Front Office or Reservations environment
Full work rights in Australia