Retail Assistant

Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections, developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.


We are looking to fill a number of roles, including ongoing casual Retail Assistants and Summer Season Casual Retail Assistant positions. We require staff who are available to support our 364 day a year - 7 day a week operation.

Within the role, enthusiasm, warmth and flexibility is a must as is the ability to confidently handle situations that may arise. Led by the Retail Manager, you will work within the Retail Team to champion our goals of becoming the preferred cultural retail shopping experience in Tāmaki Makaurau.

You will play a key role in supporting your fellow team members’ mission to enhance customer experience through our role as story tellers and the connections we make with customers through the artists we support and the products we promote. You will work closely within our team to achieve sales targets and share in the day-to-day retail sales and store operations.

Availability to provide support during the Christmas holiday period is essential. When providing your cover letter, please outline your availability between the months of November and January (including over the New Year's period). Summer Casual team members can expect to receive a varied number of hours week by week, adapting to the needs of the business.


We are looking for people who have:

A passion for Māori and New Zealand arts, crafts, culture, and history.
A minimum of two full years’ experience in achieving high performance in a retail sales environment, preferably one that includes face to face customer service experience
A confident and engaging manner with the ability to work with a diverse client, customer, team, and supplier base.
Ability to demonstrate proactive awareness and engagement with a wide range of cultures and associated protocol and traditions within Auckland, with reference to the Māori Dimension (He Kōrahi Māori) and Pacific Dimension (Teu le Vā).
A positive attitude and desire to enhance Auckland Museum's reputation for excellence.
Exceptional problem-solving skills with a continuous improvement approach to your work with a high level of attention to detail, organisational skills, and awareness of visual merchandising techniques.
Exceptional communication skills and the ability to work in a way consistent with Museum values, building a cohesive and productive team.
Computer literacy including POS, EFTPOS, social media familiarity and the ability to further knowledge in these areas.

Application closing date: Sunday 27 October 2024. We are reviewing applications as they are received, so apply today!

You must be currently residing in and eligible to work in New Zealand to apply for this position.

To read the full position description please click here. Alternatively, if you are viewing this on the Seek platform, please select the apply button above to access the full position description.

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Vā and He Korahi Māori strategies.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.

He Oranga Tāngata ka ao

Enriching lives: Inspiring discoveries