Retail Branch Administrator

Location: Eglinton Branch
Employment: Full Time
Salary Range: $43,000 to $57,129
Position Description
The Retail Branch Administrator takes on a member centric role within our branch networks. The expectation of this role includes providing member service and administrative support to the branch and lending team. This would include and is not limited to processing: Registered products, loans, mortgages, business accounts and credit cards. They will utilize their strong customer service skills to provide excellent member satisfaction while exhibiting attention to detail. They will be knowledgeable within all internal and partner products and services. The Retail Branch Administrator will also be responsible for administering and backing-up the Member Services Representative branch functions. This role will be the second point of contact for all members both physically or via virtual channels.

Responsibilities
Act as an ambassador for Luminus both internally and externally to promote the Luminus brand
Demonstrate a high level of professionalism at all times through attire, voice and actions
Accurate and timely entry of data in to required technical systems
Understand your role in risk management and ensure compliance to controls as required
Support the lending and branch team by completing various administrative tasks and processes
Conduct electronic funds transfer transactions, such as: Wires and CAFTS
Open online banking accounts while adhering to compliance guidelines
Knowledgeable of registered products like RRSP’s, RESP’s, RRIF’s, etc
Utilize CRM and various technological platforms
Manage individual targets / referrals including but not limited to deposits, MOR, Investment shares and credit cards
Cross sell and refer deposit and credit products accordingly
Act as treasury officer or back-up
Perform the Member Services Representative role, as back-up
Strict adherence to cash handling and security risk procedures
Accurately manages cash function i.e. ensure opening procedures are adhered to daily with vault and cash responsibilities
Ensure that all incoming calls or emails are handled in a timely and efficient basis while capitalizing on all opportunities to attain growth for the credit union. If necessary directs the call to the appropriate staff
Handle member-owner in person/online/e-mail inquiries; identify and resolve problems, complaints and explain and initiate corrective action with member-owners; perform transactional duties as required for member-owner requests; provide information on products and services
Outbound calls as necessary
Other duties as assigned
Hybrid position, except when specifically needed in branch to support sales team
Qualifications
University or College
Demonstrated ability to work within a team environment
Passion for customer/member service
Attention to detail, accuracy
Previous working experience with mortgage administration and Member Service, or Customer Service, roles
Required Competencies
Building Relationships
Provide exemplary service to members and partners at all times
Always be the first point of contact
Earn Trust
Effective communication
Know your member
Efficiency and Speed
Accurately process all transactions
Follow-up on all requests, complaints etc. in a timely manner and check for satisfaction
Manage risk
Leadership
Be available and willing to help out other areas as necessary
Provide model behaviour that supports the Luminus culture
Be transparent in supporting all partners
Apply to join Luminus
Ready to transform your career and make a meaningful impact? Apply today and be part of a team committed to making a positive difference.