Retail Outlet Incharge

Position Title : Retail Outlet Incharge

Department : Retail

Retail

Work Location : Retail Outlets

Retail Outlets

Grade :

Assistant Officer / Officer

Travel Required : Reporting to :

Reporting to : Administrative :

Administrative : Cluster Incharge

Cluster Incharge

Reported by :

Customer Care Assistant (CCA)

Helpers

Functional : Cluster Incharge

Cluster Incharge

Minimum Job Requirements

Educational Qualification :

Graduate

Experience :

2 - 5 yrs. of Retail outlet experience in footwear

Any additional requirement :

Purpose of the Position (Job Summary)

This position is responsible for the P&L of a Retail Outlet. He / She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints.

He / She provides direction and leadership to the outlet staff.

Key Roles and Responsibilities

Financial
• Responsible for achieving sales target
• Responsible for managing complete store operations including roll out of product promotion schemes
• Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
• Responsible for proper cost control (keeping a check on daily expenses at outlet)

Customer Oriented
• Address customer needs & advice on right products
• Ensuring settlement of warranty claim of the customers
• Attending to the dispatch related queries of the customers

People Oriented
• Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
• Ensuring staff reports on time and maintains grooming standards issues by the Company
• Ensure continuous learning & development of team through trainings, feedback, etc.

Internal Business Process
• Periodical checking of inventory in the outlet
• Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
• Handling all opening & day end processes of the store
• Responsible for proper display & hygiene at store.
• Responsible for generation of Daily sales report, cash report, monthly closing report etc.
• Ensuring roll out of company issued guidelines like VM etc.
• Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.

Competencies

Technical / Functional

Behavioral
• Selling skill
• Basic computer skills
• Analytical skills
• Product Knowledge
• Managerial ability
• Customer Focus
• Collaboration
• Result Orientation
• Adaptability

Key Result Areas

Quantitative

Qualitative
• Sales Achievement (Achievement against Targets.
• Growth Value (Growth Against Last Year Respective Month)
• Audit Report
• Liquidation
• Electrical Expense Control
• Improve Adherence to key sales process.
• Customer Service

Key Stakeholder Management

Internal

External
• Cluster Incharge, CCA, and Helpers
• Supply Chain
• Finance
• Sales (Area Sales Managers)
• Customers