Retail Sales Executive

PRE-REQUISITES

Minimum Qualification: 12th pass
Languages Known: Hindi & Marathi, English
Minimum Experience: 01 year
EXPECTED COMPETENCIES

Communication Skills & Etiquettes
Convincing Skills
Target-driven
Reporting Skills
Team Work
Negotiation
Adaptability
Stress Tolerance
Customer Relationship
Energy Level
Meeting Sales Goals
Sales Planning
Motivation for Sales
JOB DESCRIPTION:

CLEANLINESS
SECTION:
No cartons/ boxes or carton scraps lying on selling floor in your section
No loose packing, barcodes lying on floor in your section
Ensure your section floor is clean (broomed and mopped) always
Ensure cleaning of Stools, chair etc
RACKS / SHELVES:
Shelves must not be kept empty at any given point
Check if any rack / shelf of the section is too messy or arranging required
Ensure Dusting of Display racks and products is done at the time of Opening
INVENTORY
PRODUCT DISPLAY:
Ensure all the racks are stacked and the products are displayed as per standards
Inventory Refilling to be done as soon as the product is sold. Ensure no rack/shelf is empty at any time.
INVENTORY INWARD:
Ensure Inventory is displayed as soon as the Inward is done (avoid in high rush hrs and selling time)
Damaged products sent back to warehouse (after approval from SM)
INVENTORY OUTWARD
Goods are being removed, as per return list
Ensure Inventory Return Boxes of your section are packed during slow business hours.
DISCIPLINE
GROOMING
Greet every customer entering your section.
Smile on your face
Uniform must be pressed & stain-free / Shoes must be polished
Hair must be neatly combed. Nails must be cut.
No use of Mobile
No eating on the floor
No consumption of tobacco/ chewing gum/cigarette or any other intoxicants during the working hours
ATTENDANCE
You must be present in your section during your duty hours
In case of lunch hours, you must leave the section only if a substitute is present
Discipline is to be maintained (Eg: Gossiping, etc to be strictly avoided)
AUTHORITY (DO's and DONT's)
Do not share any personal mobile no/info with customers
SALES
OPENING:
Welcome the customers with a smile and greet them (Good Morning/ Afternoon/ Evening)
Find out the customer's needs (Try to find out the budget politely. Do not ask directly)
Recommend, select and help locate the right goods.
PRESENTING:
Describe product's features and benefits properly to customer
Explain Scheme details properly to customer (if applicable)
Answer customer queries regarding the products
Provide information about FABing (Features, Advantages & Benefits) of the Product
Place the goods in Shopping Basket if required.
UNDERSTANDING:
Ask the customer if any other requirements (CROSS SELL)
If customer wants to buy other product, guide the customer to the respective section
If product not available: note down the requirement in “Customer Feedback Book”
CLOSING:
If customer is returning without purchase because of unavailability of the product, escalate to store manager.
If the customer insists for additional discounts: Politely say that we follow “No discount, Reasonable price policy”
Thank the customer & request him to Visit again
CUSTOMER FEEDBACK
Take Feedback of Buying/ Non-buying customers
CUSTOMER SERVICE
Any Lost & Found items in your section: submit at cash counter
KEY DUTIES:
Weekly:

Cycle Count
Give “Stock Requirement List” to SM
Note the Slow-moving products
Review Targets given v/s achieved
Daily:

Continuous basis:

Refilling of display racks & shelves
Cross-selling
Up-selling
Shelves Cleaning
New Inventory Inward Display on racks
Inventory Return
Note: Above job description is subject to change as per management’s discretion

Job Types: Full-time, Regular / Permanent

Salary: ₹13,000.00 per month

Schedule:

Day shift
Evening shift
Fixed shift
Morning shift
Rotational shift
Supplemental pay types:

Commission pay
Performance bonus
Shift allowance
Yearly bonus
COVID-1+ considerations:
no

Experience:

Retail sales: 1 year (Required)
Language:

English (Required)
Speak with the employer
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Application Deadline: 24/10/2024
Expected Start Date: 25/10/2024