Retail Store Manager

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
Evaluates operations and seeks opportunities to continuously improve processes and services.
Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
Communicates business and financial objectives to other leaders within the store.
Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management:
Deliver corporate strategy and profitability goals by executing the direction set leadership.
Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Creates and posts schedules for the entire store.
Accountable for processing payroll weekly and managing labor within a budget.
Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
Accountable to run store related errands to support store needs.

Qualifications
4-6 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.