Retirement Living Concierge

$34.25 per hour
Part time position available
Access to NFP salary packaging to increase your take home pay
Ozcare has a rewarding opportunity to provide a valuable concierge service to support our residents in living their best lives at our Hervey Bay Retirement Village. If you're passionate about creating meaningful connections and love helping others, join our incredible team and showcase your outstanding customer service skills.

The Role

This is an exciting opportunity to join a leading not-for-profit and play a key role in our continued growth in the retirement living sector. As Retirement Village Concierge you will be the first point of contact for our residents and a key point of communication with our sales and management team.

Reporting directly to the Retirement Villager Manager, you will be responsible for delivering an exceptional standard of support to residents, and ensuring they feel comfortable and well-supported in their new home. Amongst other things, you will be responsible for:

Assisting and coordinating residents to show them around their new home and facilities
Offering concierge support to assist residents with various day-to-day matters
Responding to resident enquiries and performing various administration duties
Assisting with the organization of social events for our residents
Overseeing our community facilities and providing transport (on occasion) for residents
The following are considered pre-requisites for success in this role:

Exceptional communication skills and a willingness to deliver service with a smile, always!
A genuine heart for, and understanding of, older Australians from all walks of life
A polished, professional phone manner and interpersonal skills
Proven success in delivery of exceptional customer service
A caring, compassionate and resilient nature that speaks to Ozcare's mission and values
A current Queensland drivers licence
A current (or willingness to obtain), a Queensland Police Certificate prior to commencement
Please note that this is a part time position for 3 days per week (+:00am - 3:30pm), with a view to transfer to full time.

The Benefits

Enjoy being part of Ozcare's team, with over 25 years' experience as a trusted and leading not-for-profit provider of aged care, Retirement living, community and health services, trust and community are at the heart of what we do. Our mission is to create supportive environments that feel like home. Join our team and receive:

A highly competitive salary
5 weeks annual leave as standard
Optional salary packaging, meal entertainment cards and novated leases
Private health insurance discounts
Uniform & laundry allowance
We're hiring smiles! Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply