Revenue Assurance Analyst

About TELUS Digital:
TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver
high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000+ team members and delivery centers across 25 countries in the Americas, Europe, and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: Overview: We are seeking a highly skilled and analytical Revenue Assurance Analyst to join our finance team. This role plays a critical part in identifying and correcting revenue-related discrepancies across TELUS Digital’s global operations. The ideal candidate will bring strong financial acumen, advanced Excel and Power BI skills, and a background in BPO or billing environments.
Key Responsibilities:
Analyze and compare contracts, reports, and billing data to detect revenue and expense inconsistencies (leakages or overbilling).
Lead audits comparing contract terms with billing records and identify missing or delayed billing elements.
Review internal controls and operational processes for gaps in billing practices.
Collaborate with stakeholders across regions to resolve discrepancies and implement preventive measures.
Support global initiatives by standardizing revenue assurance practices and controls.
Identify and capitalize on new revenue realization and billing opportunities.
Assist business units with research investigations and provide data-driven insights.
Required Skills & Experience:
3 to 5 years of experience in finance, preferably within a BPO, contact center, or billing environment.
Proficiency in Advanced Excel and/or Power BI is considered an asset
Experience working with large datasets and generating reports.
Sound understanding of client documentation and invoice generation processes.
Familiarity with call center operations and cost accounting concepts.
Proficient in using Microsoft Office and Google Workspace tools.
Location: Noida or Ahmedabad (On-site required)
Desirable Skills:
Knowledge of SQL and Google Data Studio.
Prior experience in auditing processes.
Exposure to financial modeling.
Core Competencies:
Strong verbal and written communication skills (English B1/B2 level).
Detail-oriented with analytical problem-solving abilities.
Technologically adept and eager to embrace new tools.
Customer-focused mindset with the ability to support various business functions.
Self-driven and able to manage work independently.
Educational Qualifications:
Degree in Accounting, Business Administration, Economics, or Industrial Engineering (preferred).
Other Requirements:
Flexible with working hours.
Must be available to work on-site at the Noida or Ahmedabad office.