Revenue Operations Manager

About Terra Dotta

Terra Dotta is a global software company that provides more than 700 organizations with software that allows them to manage international education programs. Terra Dotta offers an exciting workplace dealing with organizations worldwide and working with staff who have worked, lived, and studied around the globe. We foster internationalization for incoming and outgoing teams, faculty, and students, increase travelers' safety and reduce organization liability.

Our Vision

Transforming the future through global connections today.

Our Mission

Develop innovative solutions that delight and empower international educators by expanding their global impact, fostering life-changing cultural exchanges, and preparing students to flourish in a global community.

The Role

Are you passionate about driving revenue growth and optimizing business processes? We're seeking a Revenue Operations Manager to lead the charge in aligning our sales, marketing, and customer success efforts for maximum impact. You'll play a pivotal role in executing Go-To-Market strategies that deliver value for Terra Dotta customers and prospects.

The Revenue Operations Manager (RevOps manager) is responsible for overseeing and optimizing the processes, tools, and strategies that drive revenue growth and efficiency across sales, marketing, customer success and finance teams. This role plays a critical part in ensuring alignment across departments, enabling data-driven decision-making, and improving the overall customer experience.

Job type: Full-time exempt

Location: Hybrid in Chapel Hill, NC. / U.S Remote

Reports to: VP of Operations

What You'll Do
• Be an owner of our Salesforce and ChurnZero platforms to drive automation, uncover actionable insights and ensure due diligence as systems of record.
• Work cross departmentally, and act as a connector between sales, marketing, customer success and finance teams.
• Actively drive initiatives geared towards improving data & analytics for the Renewals & Customer Success Organizations including establishing (and iterating) customer Health Scores and CSAT/NPS.
• Develop and execute strategies that drive revenue growth and operational efficiency.
• Optimize processes across the customer journey, from lead generation to retention and track them accordingly via KPIs.

What We're Looking For
• A highly motivated, strategic thinker with a proven track record in revenue or sales operations.
• 5+ years of experience in a similar B2B SaaS role, with expertise in CRM platforms (preferably Salesforce) and analytics
• Strong project management and problem-solving skills
• Strong project management skills and drive for ownership and results
• Excellent communicator and collaborator with a knack for fostering alignment.
• Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact

Additional Qualifications
• Track record of successfully establishing revenue related processes to scale the business.
• Exceptional Salesforce and Churnzero experience
• Business Intelligence skills
• Ability to leverage APIs/middleware (Skyvia) to integrate software tooling
• Excitement and curiosity about AI/ML/LLMs

What makes us a great place to work?
• Unlimited paid time off, 13 paid holidays, and accrued flexible sick time.
• Medical, dental, and vision benefits (Blue Cross Blue Shield)
• Automatic enrollment into our 401k on day one with up to 5% company match (Fidelity)
• Company-paid life insurance, short-term & long-term disability!
• Exceptional colleagues with a passion for global education!

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