Roster Lead

Job type

Full-time
Shift and schedule

Overtime

Shift work
 
Location
Sydney NSW•Hybrid work
 
Full job description
Hybrid working, office in St Leonard's
Help implement a new tool, which drive efficiencies & employee satisfaction
Use your analytic approach to create a smooth roster process

About Maxlife Care
Maxlife Care is a leading provider of premium disability services.
Our team of dedicated doctors and experienced support workers partner with clients to deliver quality, caring, and person-centred services tailored to their needs.

Our mission is to enhance the quality of life for every client entrusted to our care. We achieve this by empowering our staff, fostering respect and dignity, and creating a culture of belonging. Maxlife Care strives to set the benchmark in the industry for delivering exceptional care with a focus on continuous improvement.

We are currently implementing a new system for creating staff rosters, managing payroll, and invoicing for NDIS participants.
Position Objective

The Rostering Lead plays a critical role in supporting the Operations Team with strategic roster management for SIL and community-based NDIS participants. This role also oversees future workforce planning, rostering pools, and transition strategies. As the internal expert, the rostering Partner is the “go-to” person for all rostering knowledge, and we are looking for someone who will is confident in best practice workforce management and coordination. This role is key to our success, by driving rostering effectiveness, and ensuring we meet client needs within assigned budgets.

Key Responsibilities
Create, publish, and maintain monthly rosters in collaboration with the Transition Manager and Area Managers.
Ensure compliance with SCHADS Award, service agreements, and internal rostering processes.
Manage daily roster gaps promptly due to illness or cancellations.
Develop and administer a roster swap system to minimize disruptions.
Handle rostering inquiries via phone and email.
Maintain accurate staff and client records in our system.
Monitor and report on workforce metrics including overtime, penalties, and staff utilization.
Collaborate with Finance, Operations, and P&C teams on:
Recruitment and onboarding
Roster optimization and penalties management
Coach and develop new rostering team members and SIL Team Leaders.
Embed new processes and tools for continuous improvement.

Essential Skills
Experience in best practice workforce practices, to enable workforce efficiency and effectively meet client needs within assigned budgets.
Relevant industry experience (NDIS or Aged care preferred).
Commercially savvy - understands the impact of OT, broken shifts, etc and enables effective systems to manage costs well.
Passionate about process improvement / system re-design experience - who will bring fresh ideas and not just go with the "way we have always done it".
Multi-client rosters with different support ratios and SCHADS knowledge.
Brevity experience is highly beneficial, or Lumary / shift care other relevant system experience is accepted.
Why Join Maxlife Care?
Be part of a team that values quality, care, and continuous improvement. At Maxlife Care, you’ll have the opportunity to make a meaningful impact on the lives of our clients while working in a supportive and collaborative environment.