Sales and Marketing Coordinator

Job description
ABOUT US:

The hotel consists of 1+2 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British restaurant & bar, along with the adjoining library, bar, and ballroom.

Set in the heart of Cambridge, University Arms is the ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury, adorned with moments of enchanting discovery.

WHAT WILL YOU BE DOING

We are seeking a dynamic and organised Hotel Sales and Marketing Coordinator to join our team. This individual will play a crucial role in supporting the sales and marketing department by coordinating day-to-day tasks, campaigns, and promotional efforts to drive revenue growth. The ideal candidate will have strong communication skills, a creative mindset, and a passion for the hospitality industry.

THE DUTIES

Sales Support
• Assist the sales team with client communications, follow-ups, and lead management.
• Prepare and update sales proposals, contracts, and reports.
• Maintain accurate records of sales activities, client interactions, and opportunities.
• Coordinate and support client visits, familiarisation trips, and events.

Marketing Coordination
• Help implement digital marketing strategies, including social media, email campaigns, and website content updates.
• Assist in the creation of marketing materials (brochures, flyers, advertisements, etc.).
• Coordinate photo and video shoots for promotional purposes.
• Help monitor and track the success of marketing campaigns and report on key performance metrics.

Event Management
• Assist in planning and executing hotel events, conferences, and special promotions.
• Coordinate logistics for events, including room setups, catering, and guest services.
• Manage RSVP lists, guest communications, and post-event follow-up.
• Customer Relationship Management (CRM)
• Utilise CRM tools to manage customer data and track interactions.
• Develop and maintain relationships with clients, partners, and local businesses to drive sales opportunities.

Market Research
• Conduct market research to identify trends, competitors, and new business opportunities.
• Stay updated on industry news and competitor activities to support sales and marketing strategies.

Administrative Support
• Assist with administrative tasks such as scheduling meetings, preparing reports, and managing travel arrangements for the sales team.
• Handle inbound inquiries related to sales and marketing efforts and direct them to the appropriate team members.

WHAT ARE WE LOOKING FOR IN YOU
• Have a true passion for hospitality and service.
• Hotel Marketing & Sales experience.
• An ability to use your initiative when faced with customer worries & concerns and create a workable solution.
• A confident & and dynamic speaker, able to communicate and interact effectively with all levels.
• You’re great with computers and hopefully have knowledge of Opera.
• Since we have guests from all over the world, speaking additional lingos is an advantage.
• Competent level of English spoken and written.
• Detail-oriented, organised, and capable of handling multiple tasks at the same time.
• Having a reliable method of transportation to the hotel is essential – we have no on-site parking.

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
• Competitive salary
• Free meals on duty
• Team Member Incentives
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!

RIGHT TO WORK

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.