Sales and Retention Advisor

Welcome to HIF, the Health Insurance Fund of Australia! We're not your average health fund – we're a passionate, award-winning team dedicated to helping our members live healthier lives. Despite our national brand, we're a tight-knit group of 125 Member-focused individuals based in Perth.

Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team!

About the role:

Are you passionate about making a difference? HIF, a leading Private Health Insurance provider, is looking for a Sales and Retention Advisor to join our team. In this key role, you'll engage with our valued members, ensuring their needs are met and their loyalty is retained through personalised, member-focused solutions. This is a full-time, permanent position.

Key Responsibilities:

Welcome new members and ensure their memberships are correctly set up.
Reach out to members considering leaving HIF, offering tailored solutions to retain their loyalty.
Deliver professional, exceptional service to all members.
Participate in ongoing training, development, and multi-skilling opportunities.
Actively engage in all regulatory compliance activities, including mandatory training, meetings, and information sessions.
About You:

You are proactive, solutions-oriented, and dedicated to providing exceptional member service. Ideally, you bring experience from a contact centre environment, preferably within the private health insurance industry. Key qualifications include:

Excellent verbal and written communication skills with a genuine passion for connecting with and building rapport with our members.
Strong computer literacy.
A positive, adaptable attitude with a willingness to embrace change.
The ability to self-evaluate and accept constructive feedback.
A strong commitment to delivering outstanding member service and achieving sales targets.
A team-oriented mindset with a focus on achieving both individual and team goals.
A genuine interest in learning about Health Insurance products, with enthusiasm for understanding and confidently discussing our offerings with members.
What you’ll get:

In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

A generous 12.5% superannuation contribution
Subsidised health insurance cover
Discounted travel insurance
Flexible working arrangements tailored to your unique needs including Additional Purchased Leave and Nine Day Fortnight
Hybrid working environment, you get to work from home and the office! (Hybrid work arrangements become accessible once you've successfully completed your induction and have demonstrated competence)
Birthday leave to celebrate your special day!
Various leave entitlements, including cultural, volunteering, menstrual leave and more
Engaging social events organised by our vibrant Social Club
Study assistance program to support your ongoing education
Access to a confidential Employee Assistance Program
PAW Days, allowing you to bring your furry companions to work!
Our office is our modern Community focused Hub, with excellent public transport links, just a stone’s throw from Perth city centre
And much, much more!