Sales Manager

Strategic/ Managerial Responsibilities
Develops and implements strategic plans in line with the division’s objectives in respective clustersSupports the development of the workforce plan for the division by providing inputs on own department’s workforce forecasts.Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement.
Core Responsibilities
Market Assessment and Business Development
Monitors and analyses the business operating environment in the cluster with respect to market trends, interest rates, competition initiatives, etc. on an ongoing basis to assess potential business opportunities.Conducts proactive business development activities from new & existing clients through strategic penetration into identified market/sectors.Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients through Cross sell initiatives.
Revenue Generation
Drives sales and key business operations to ensure effective management of profit and loss account at a cluster level in line with the overall business unit objectives.Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & team members.Monitors Volumes, Productivity, Weighted IRR, Cross Sell penetration and delinquency, exception, Service Quality, Product Mix, Channel Mix, Segment Mix, Sanction Rate and Disbursal Rate
Relationship Management
Ensures identification, hiring, training and retention of the desired sales staff at all levelsManages relationships to drive cross sell through various initiatives across branches & channels.Ensures identification and acquisition of new client/ DST/ DSA relationships by understanding the customers financial needs and also ensures providing suitable solutions in terms of providing bank products and services
Documentation and Compliance
Ensures adherence to established guidelines and conducts periodic audits to ensure adherence and maintenance of highest quality standards of documentation, client communication, process compliance.Monitors and checks that policies and standards are being implemented at the ground level.Communicates on an ongoing basis with Product Team /Operations / Risk Management and other Relationship Management group to ensure understanding of compliance and regulatory guidelines.
People Management Or Self-Management Responsibilities
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the yearTakes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just trainingUnderstands the competencies relevant to his/her role, and works towards displaying as well as developing these effectivelyKeeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks
Risk And Internal Control Responsibilities
Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.Executes the established internal control systems and compiles relevant information for departmental audits, as necessary