Sales Manager

Full Job Description
Sales and Customer -:

Responsible to achieve the individual sales and execute the company’s strategies to enhance the store’s profit.
Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions.
Drive sales through the engagement of customers through suggestive selling by building their confidence.
Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
Understand & handle queries and complaints of the customer and address them with the right solution.
Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
Gather feedback from customers or prospects and share it with the Manager for business improvement.
Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.
Schemes-:

Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
Support customers in the scheme opening process and help with customer purchase against scheme balance
Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.
Customer Order Management

Coordinate the order placement of customer orders to respective in order to ensure on time delivery.
Stock-:

Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
Transfer the stock to the locker daily and ensure that ornaments are handled with care.
Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.
Job Type: Full-time

Salary: ₹250,000.00 - ₹450,000.00 per year

Schedule:

Day shift
Ability to commute/relocate:

Kemps Corner, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Business development: 5 years (Preferred)
total work: 5 years (Preferred)
Language:

English (Preferred)
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