Sales Operations Manager

About Engati:

Engati is a leading product platform in the customer experience domain. Engati is also a renowned chatbot platform in the world with a presence in 186 countries and over 50,000+ registered accounts. Headquartered in the United States, Engati has offices in Bangalore, California, Mumbai, and Philadelphia. Engati is also the winner of ‘Best AI-powered technology solution’ as part of the CODiE Awards 2021.Engati is in search of a Sales Operations Manager to help support our sales team as we manage incredible growth and new vertical expansion. The Sales Operations Executive is responsible for assisting sales leadership in driving operational excellence. They also assist with the day to day administration and operational tasks.

Requirements
• 5-6 years of experience, preferably in a sales operations team
• The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives
• Well-developed capabilities in problem-solving and crafting efficient processes
• A result and success oriented mentality, conveying a sense of urgency and driving issues to closure
• An ability to initiate and build relationships with people in an open, friendly, and accepting manner
• An innate drive to innovate and optimize the use of available resources
• Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
• Proficiency with Salesforce, Google Suite is an additional advantage

Job Role

Responsibilities
• Recognizing, developing, and implementing process improvements within the Sales organization, as well as hand-off processes between BDR - SDR and SDR - Account Executives.
• Managing and maintaining sales process adherence with Sales Representatives
• Partnering with Sales Leaders to create and maintain sales forecasting models and data. Assisting the Sales Leaders with Pipeline and Opportunity inspection
• Managing and maintaining sales data in the CRM. Identify, build, and manage additional non-CRM sales tools and systems that enable efficient sales and cross-functional collaboration
• Assisting in development and maintenance of daily, weekly, monthly and quarterly reports and Key Performance Indicators
• Creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material
• Providing models and organizing statistical studies for the Sales Department
• Train sales team to utilize systems that increase sales efficiency, including CRM and additional sales operations tools.
• Competitive compensation commensurate with the best in the industry