Sales Operations Manager

Roles & Responsibilities

Implementing and manage CRM tools to maximize opportunities and customer relationships

Creating and managing automation tools to increase sales process efficiency

Support the sales team using with process improvement, measurement, tracking and analytics relevant to their functional areas.

Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards.

Enhance sales productivity by enabling the team to work smarter by simplifying processes.

Create monthly content for executive presentations and board reporting.

Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.

Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.

Assist with on-boarding and training new sales talent.

Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes

Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving

Maintain procurement and contract records.

Developing and implementing sales processes for sales teams, specialists and other representatives

Researching and analyzing data to create sales forecasts

Collaborating with other departments and upper management to identify business goals

Identifying customers and sales opportunities by analyzing sales data and consumer trends

Identify and eliminate sales process bottlenecks and inconsistencies.

Create and maintain documentation on sales processes, policies, and relevant sales training

materials and assist with onboarding new sales talent.

Refine customer segmentation and help create a plan to enhance repeat business and

upsell processes.

Desired Profile

2-5 years of experience in sales operations as a subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards

Bachelor's degree required; technical or business-related field preferred.

Advanced Excel skills with a strong understanding of [redacted], other CRM applications and email marketing strategies.

Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.

Preferred languages: English, Hindi and Tamil

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 - ₹450,000.00 per year

Benefits:

Food provided
Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

total work: 4 years (Preferred)
Willingness to travel:

50% (Preferred)
Speak with the employer
++1 882584+080