Sales Support Specialist

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Sales

Customer service
Education

High school diploma or GED

Bachelor's degree
 
Job details
Here’s how the job details align with your profile.
Shift and schedule

Monday to Friday
 
Location
Estimated commute
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Job address
182 Meeting Street, Charleston, SC 2+401
 
Full job description
2+465
182 Meeting Street
Charleston, South Carolina
CHARLESTON MAIN
Monday - Friday
06/23/2025

Job Description
Overview

This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation. Ensures client satisfaction by answering inquiries, addressing account or product discrepancies, and handling support issues. Supports account servicing issues that require further resolution or investigation. May provide guidance to less experienced specialists in the work group.
Responsibilities
Service & Support - Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business.
Documentation - Prepares documentation presented to clients. This may include proposals, service agreements, and implementation forms.
Data Analysis - Sources, compiles, and interprets financial data. Performs analysis to determine trends in market, product, or client information.
Product Specialist - Provides knowledge in area of work. Assists in process troubleshooting for both internal and external parties. May assist in creating and monitoring pricing of Bank products or services, including evaluating competitor products and making suggestions to enhance the attractiveness of Bank offerings.

Qualifications

Bachelor's Degree and 0 years of experience in Sales, or Customer Service, or Operations OR High School Diploma or GED and 4 years of experience in Sales, or Customer Service, or Operations


License or Certification Type: null null


Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.


First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, ****** orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.

Section 1+ of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.

The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of ******* and will not tolerate any prohibited drug use or ******* misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.

If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.71++ or email us at hrsc@firstcitizens.com.