Salesforce Developer with Field Service Lightning (FSL) - Certification Mandatory

Job Summary

Job Type: Full-time, Remote...

Salary: $28.70 per hour

Company: Amazon

Location: Remote (Work From Home)

Benefits: Competitive salary, health insurance, paid time off, employee discounts, career growth opportunities

Job Description

Are you looking for a rewarding work-from-home opportunity with a reputable company? Amazon is seeking motivated and customer-focused individuals to join our team as Work From Home Customer Support Associates. In this role, you will be responsible for providing outstanding customer service to our diverse customer base, ensuring their needs are met with efficiency and professionalism.

Requirements
• High school diploma or equivalent
• Minimum of 1-year customer service experience, preferably in a virtual environment
• Strong communication skills, both written and verbal
• Ability to work flexible hours including weekends and holidays
• Reliable high-speed internet connection and a quiet, distraction-free workspace
• Proficiency in basic computer applications such as MS Office

Responsibilities
• Handle customer inquiries and complaints via phone, email, or chat
• Provide accurate, valid, and complete information by using the right methods/tools
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations

Additional Benefits
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid time off including holidays, vacation, and sick leave
• Employee discounts on Amazon products
• Opportunities for career advancement and professional development

Educational Qualifications
• High school diploma or equivalent required
• A college degree is a plus but not mandatory

Company Overview

Amazon is a global leader in e-commerce and cloud computing, committed to customer satisfaction and innovation. We offer a dynamic work environment where employees can thrive and grow professionally. Our remote work opportunities allow for flexibility and work-life balance, making Amazon an employer of choice for individuals seeking meaningful and engaging careers from the comfort of their own homes.

If you are passionate about helping others and have the skills to provide exceptional customer service, we encourage you to apply for this exciting opportunity with Amazon. Join us and become a part of a company that values diversity, inclusivity, and professional growth. Apply today!

Apply For This Job

Apply Now!
Report this listing
More jobs at getwfhjob
See web results for getwfhjob
I
iCUBE Solutions


Salesforce Developer with Field Service Lightning (FSL) - Certification Mandatory
iCUBE Solutions • via Dice
1+ hours ago
Contractor
No Degree Mentioned
Apply directly on Dice
Job description
Job Title: Salesforce Developer with Field Service Lightning (FSL)
Location: Remote Duration: 6Months
Job Summary:
We are looking for a Salesforce Field Service Lightning (FSL) Developer to help design and implement FSL solutions to improve field service operations. The ideal candidate will be responsible for developing and customizing FSL features, supporting end-users, and ensuring system efficiency.

Responsibilities:
• Develop and customize Salesforce Field Service Lightning solutions to meet business needs.
• Configure key FSL components such as work orders, service appointments, and scheduling optimization.
• Build and maintain custom Apex classes, triggers, and Lightning Web Components (LWC).
• Integrate FSL with other systems and third-party applications.
• Troubleshoot and resolve technical issues within Salesforce and FSL.
• Collaborate with business analysts and field teams to gather and refine requirements.
• Optimize the FSL mobile app for field technicians.
• Stay up-to-date with Salesforce releases and ensure compatibility with FSL configurations

Qualifications:
• 7+ years of experience in Salesforce development
• 5+ years of hands-on experience working with FSL application
• Experience with ESO is must
• Experience with Sales Cloud /CPQ is nice to have
• Experience with CI/CD Release Management is a plus
• FSL certification is must