Salesforce Practice | PMO

Location – Pune/Bengaluru

Notice – Immediate to 30 days maximum

Note: Having Salesforce experience is mandatory

Project Management
• Manage the development and implementation of Salesforce projects
• Uses consulting skills, business knowledge, and Salesforce CRM experience to lead business / functional discussion with the client and internal teams (design, build, test teams).
• Demonstrate experience in Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC).
• Collaborate with the Delivery team to achieve revenue realization goals.
• Ensure effective planning, milestone management, scope management, resource forecasting, financial management, change management, and utilization tracking for projects.
• Manage multiple projects with varying priorities, timelines, and resource requirements.
• Drive project reviews, make timely decisions, and ensure progress.
• Adapt plans based on evolving needs, conditions, or issues to deliver projects on time and with high quality.
• Provide weekly status reports to internal and external stakeholders.
• Work effectively with cross-functional teams to deliver projects.
• Participate in change request discussions for timely resolutions.
• Track team timesheets and project hours for utilization monitoring.
• Monitor and control project scope, addressing changes or deviations.
• Manage resources, bench, and foster continuous improvement in utilization management.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Well versed with FTE, Fixed scope and Managed services type of Projects.
• Salesforce certification is a plus

Client / Account Management
• Serve as the primary point of contact for clients, managing client relationships and ensuring highest level of client satisfaction throughout the project lifecycle.
• Status update to Clients on Project Progress and Manage client expectations, address concerns, and resolve issues in a timely and satisfactory manner
• Keep a track of billing milestones.
• Identify opportunities for additional services - up-sells/cross Sell.
• Monitor AMC contracts and support project for renewal
• Run Client retrospectives frequently and apply the feedback in projects.
• Build rapport with clients and mine the account.

Stakeholder Management:
• Engage and collaborate with stakeholders at various levels to understand business needs and align project objectives.
• Facilitate effective communication and foster strong relationships with stakeholders, vendors, and project team members.
• Present project updates, reports, and recommendations to senior management and executive stakeholders.
• Mentor Team and motivate them to grow in their career and skillsets
• Conflict management

Requirements
• Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree is a plus.
• Well versed with SDLC and project methodologies
• Experience with Salesforce CRM (Sales Cloud, Service Cloud Etc.) and Data Integrations projects.
• Proven experience as a Project Manager, successfully delivering projects on time and within budget.
• Strong knowledge of project management methodologies and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and deliver results within deadlines.
• Strong problem-solving and analytical abilities.
• Experience in change management and user adoption strategies is a plus
• PMP & or Scrum certification is a plus
• Salesforce Admin or AppBuilder certification is a plus

BenefitsAs part of a growing, ambitious and progressive organization, you will benefit from diverse growth and learning opportunities, an industry leading compensation package coupled with additional benefits such as health and life insurance. Visit our Careers page to learn more