SameDay Coordinator

We’re looking for enthusiastic and customer-focused individuals to join our Same Day Premium Services team as a Same Day Coordinator . Based at our Banksmeadow site, this role is perfect for someone who thrives in a busy environment and enjoys delivering outstanding service.
We have multiple opportunities available:
AM Shift: 9am – 5pm
PM Shift: 2pm – 10pm (includes 17.5% shift loading)
About the role
As a Same Day Coordinator, you’ll be responsible for managing our premium Same Day transport service. This includes quoting customers, coordinating consignments, job allocation to drivers, providing updates, and ensuring smooth communication between customers, drivers, and operational teams.
You’ll be an essential part of ensuring our customers receive a seamless, high-quality experience every single time.
What you’ll be doing
Respond to customer enquiries (phone & email) promptly and professionally
Provide accurate quotes and updates on Same Day consignments
Allocate jobs to drivers using our internal systems
Liaise with drivers, interstate teams, service partners, and airlines
Monitor the progress of consignments and communicate delays or PODs
Complete daily reports including Same Day revenue and banking reports
Assist with freight lodgement (Qantas & Virgin) and scanning requirements
Support Duty Managers with operational tasks as needed
Follow all safety, OH&S, and quality procedures