Seasonal Front Desk Agent

Company Overview

Northern Vision Development LP (NVD) is a leading private real estate partnership based in Whitehorse, Yukon, with a strong commitment to hospitality and community engagement. Established in 2004, NVD operates several renowned hotels and restaurants, contributing to the rich cultural tapestry of the Yukon.

Summary

We are seeking a dedicated Front Desk Agent to join our team at Northern Vision Development LP. Located in the beautiful Yukon, this role is crucial for ensuring exceptional guest experiences at our hotels. As a Front Desk Agent, you will be the first point of contact for guests, providing outstanding customer service and support.

Responsibilities

Greet guests warmly and assist them with check-in and check-out procedures.
Manage reservations and provide information about hotel services and amenities.
Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
Maintain accurate records of guest information and transactions.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Provide recommendations for local attractions and dining options to enhance guest experiences.
Utilize phone systems effectively to manage incoming calls and messages.
Requirements

Previous experience in a front desk or customer service role within the hospitality industry is preferred.
Strong communication skills with a focus on customer satisfaction.
Ability to multitask and manage time effectively in a fast-paced environment.
Familiarity with hotel management software is an asset.
Bilingual or multilingual abilities are considered an advantage.
If you are passionate about hospitality and eager to create memorable experiences for our guests, we invite you to apply now and join our vibrant team at Northern Vision Development LP!

Job Types: Full-time, Seasonal
Contract length: 5 months

Pay: From $21.50 per hour

Expected hours: 40 per week

Benefits:

Store discount
Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
On call
Overtime
Weekends as needed
Work Location: In person

Expected start date: 2025-05-01