Senior Business Development Manager

About Us :

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale.

We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

We focus on drastically improving customer experience (CX), agent efficiencies by leveraging the power of machine learning algorithms and artificial intelligence.

We work with large, multi-channel, unstructured data sets and identify patterns that lead to huge systematic inefficiencies and provide solutions around them.

We resolve challenges that help augment human worker, automate repetitive tasks and improve effectiveness.

Problem we are solving :

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities :
• The prospect will be responsible for the sales of products / services in the Large Enterprises segment in the assigned region / industry vertical and achieve the sales revenue targets.
• Own the sales cycle right from prospecting clients / opportunity, introducing the company, positioning, presenting solutions, negotiations till the closure of sales.
• Create / maintain excellent relationships with clients & CXO level executives and be able to tailor products, pitch according to their specifications.
• Develop and implement new logo acquisition strategy and market mapping strategy in the assigned territory / vertical.
• Prepare business development strategies by proactively researching and anticipating prospective client needs.
• Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients.
• Drive and Close Upsell and Cross- sell opportunities.

Requirement :
• Master's degree in Sales / Marketing from a premier colleges or Tier 1.
• 8-12 years of Solid Business Development experience in B2B / SaaS / Enterprise domain.
• Ability to engage and influence key stakeholders in accounts Effective in performing technical / functional activities required during pre-sales stage.
• Past Experience in solution selling to SMB / SME (CRM / ERP / Enterprise / Contact Centers / SaaS / CPaaS solutions ) is desired.
• Concept selling, software solution sales experience is
• Should not be averse to understanding Technology.
• Should be comfortable in understanding and explaining technology and solutions with a consultative approach.
• Excellent verbal and written communication skills.

Life at Rezo.AI :
• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits :

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems.

We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career.

Diversity makes us smarter, more competitive, and more innovative.

Explore more here