Senior Customer Service Manager
- Category: Marketing Executive Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 27K
- Published on: 2025/09/21
Hiring for a leading a global producer, marketer, and provider of technology-driven natural ingredients, ingredient systems, and integrated solutions for the food and beverage industry.
Role: Sr. Manager – Customer Service
Location: Pune
Experience: + - 11 Years in Customer Service
Mandatory skill requirement:
1. Hands on SAP Hana 3 (Exp Min 5 Years)
2. Excellent communication
3. Internal stakeholder management
4. Entering order on SAP
Broad Responsibilities are as mentioned below.
1. Issue Resolution: Address and resolve customer issues promptly and professionally.
2. Reporting: Generate and analyze reports related to customer service and order management metrics.
3. Process Improvement: Suggest and implement improvements to enhance the customer experience.
4. Escalation Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.
5. Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.
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