Senior Customer Service Representative

You’ll be joining the In-Person Services Team – Atlin as a Senior Customer Service Representative (SCSR) at an established Service Delivery office. A SCSR will supervise the operations of their local office, directly supervise a team of 1-15 Customer Service Representatives in person or virtually and occasionally act for the Government Agent to cover vacations and other responsibilities as assigned. SCSRs are expected to be knowledgeable, citizen service-oriented, and exhibit a high degree of tact, diplomacy, and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

The role of a Senior Customer Service Representative (SCSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. A SCSR is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens. 'Service With Heart’ is provided in an environment striving to connect with citizens and businesses to complete all aspects of an information request, application filing or financial transaction as a one-visit occurrence or to make arrangements for completing their requirements on a follow-through basis by subsequent mail, telephone, or in-person attention, including from the staff of the responsible ministry when necessary. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies.

Qualifications for this role include:

Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
Clerical/administrative education and/or training.
Experience supervising, leading teams, projects, and/or the delivery of a program.
Experience delivering service excellence in a high volume, fast paced, rapidly changing environment through in-person, virtual technologies and telephone interactions.
Experience providing inclusive customer service to a diverse clientele.
Experience with conflict management/resolution and de-escalating emotionally charged situations.
Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.
For more information and to apply online by April 28, 2025, please go to: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/11+730

Job Types: Full-time, Permanent

Pay: $5+,015.56-$66,74+.47 per year

Benefits:

Company pension
Dental care
Extended health care
Paid time off
Vision care
Work Location: In person