Senior Digital Ana

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Senior Digital Analyst

ServiceNow
Anywhere
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17 hours ago
Work from home
Full–time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

For this role, the ideal candidate will have a deep understanding of digital analytics, focusing on leveraging website and survey data to derive actionable insights from data and provide business insights. This role will be instrumental in driving our digital strategy forward by providing data-driven recommendations to stakeholders. The ideal candidate has outstanding analytic skills, strong business acumen, excellent interpersonal abilities, and a passion for analytics.

Key Responsibilities:
• Collaborate with marketing, product, design, and testing teams to understand business needs, define tracking requirements, and ensure accurate tracking implementation.
• Analyze web traffic patterns and user behavior to provide actionable data-backed insights.
• Create and maintain dashboards and reports within Adobe Analytics and other analytics tools to track website performance.
• Train and mentor team members on best practices and advanced features of Adobe Analytics.
• Ensure data accuracy and consistency across all analytics tools and platforms.
• Collaborate with marketing and IT teams to integrate Adobe Analytics with other tools and platforms.
• Stay updated with the latest trends and updates in Adobe Analytics and the broader digital analytics industry.
• Troubleshoot and resolve data discrepancies and tracking issues.

Qualifications
• Bachelor's or higher Degree
• 3-5 yrs. of overall experience working with Adobe Analytics or similar tool
• Must have exceptional verbal and written communication skills, be self-motivated, and responsive with excellent organizational and presentation abilities.
• Experience with one or more business intelligence/data visualization tools required (PowerBI or Google Data Studio preferred)
• Experience with SQL is strongly preferred, and experience with Python is a plus.
• Must be adaptable and inquisitive, always seeking to better understand the utility (and limitations) of the data available
• Demonstrated ability to learn quickly, be a team player, and manage change effectively

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, ****** orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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