Senior Endpoint Engineering Specialist

Our Purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of technology to innovate and grow.

About the Role
The Senior Endpoint Engineering Specialist will assist with the development of desktop Standard Operating Environment (SOE) architectures for outsourced IT service environments for remote supportability.

Development of ongoing support and maintenance processes for standardisation across multiple customers.
Provide 3rd level support and escalation point for Desktop Support competencies for burning problems, critical environmental issues and Endpoint design faults.
Responsibilities
As the Senior Endpoint Engineering Specialist you will be responsible for:

Using tools and processes to deliver services to customers in accordance with SLAs.
Proactively manage and maintain customer Endpoints and supporting infrastructure.
Initiate and drive service and process improvement.
Own personal development by maintaining certifications relevant to your role.
Engaging collaboratively with internal and external parties.
Proactively contribute to the team and Datacom's success.
Requirements
We are looking for the following skills and experience:

Knowledge of Hardware and Software Vendors support processes, including product Lifecycles.
Advance End User management skills within a Managed Services environment.
Modern and traditional Endpoint management methodologies/tools - SCCM and Intune.
Virtual Desktop (AVD) experience.
Able to install, configure and support Endpoints, software and printers.
Able to be proactive and perform preventative maintenance when necessary.
Able to prioritise tasks and have a strong sense of urgency and drive.
Demonstrate proactive thinking and creativity in driving automation.
Able to work autonomously with minimal supervision or within a team.
Exceptional trouble shooting and problem-solving skills.
Excellent customer service and communication skills.
Exposure to the processes of Incident, Problem, Change and Configuration Management