Senior Executive

  • Category: MIS Executive
  • Location: Chennai, Tamil Nadu
  • Job Type: Full Time / Part Time
  • Salary: Estimated: $ 24K to 28K
  • Published on: 2025/09/21

Basic Function
• Review patient accounts to validate the self-pay balance
• For self-pay collectible balances. Identify active self-pay patient accounts receivable (those patient accounts not in bad debt status pursuant to Client’s policy) and perform follow up in accordance with Client’s policies and self-pay process
• Self-pay resolution - Provide resolution of outstanding balance as well as assist patients in understanding their medical bills

Essential Functions
• Call patients to follow up on the outstanding balance due.
• Generate patient statements periodically
• Move the patient balance to collections team as per the client protocol
• Ensure the incorrect self-pay balance is moved to AR follow up for timely resolution.

Skills

Technical Skills
• Good computer navigation skills
• Typing speed of 30 Words per Minute with +5% Accuracy
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Process Specific Skills
• Preferred knowledge of US Healthcare
• Ensure the correct patient balance statements are generated to avoid patient escalations

Soft Skills (Desired)
• Candidate with excellent aptitude, highly adaptable and willingness to learn

Soft Skills (Minimum)

Education Requirements

Chennai
• Education Level –Graduation in any stream

Work Experience Requirements
• Customer service representative with Min. 1-2 years of BPO Experience
• US Healthcare Self-pay experience preferred
• Working experience on Allscripts application and Urology/Oncology preferred


Company Name: EXL

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